1. Services provided
Brand design
Create a unique brand logo that is simple, memorable and effectively communicates your brand’s core values.
Develop a complete visual identity system (VIS), including standard fonts, color schemes and graphic elements to build a unified and professional brand image.
Promotional material design
Design posters, flyers, brochures and other promotional materials. Depending on the theme and target audience, I will skillfully use color, layout and images to attract attention and convey key information.
Design various packaging solutions, from product packaging to gift packaging. By combining product characteristics and brand style, I can create beautiful and practical packaging to add value to your products.
Creative illustration design
Create personalized illustrations according to your creative needs. These can be used for book illustrations, website images, application interface decoration, etc., adding artistic charm and unique style to your project.
2. Service advantages
Professional skills: With many years of graphic design experience, I am proficient in various design software, such as Adobe Photoshop and Illustrator, and can efficiently produce high-quality design works.
Unique creativity: I focus on creativity and innovation, and I am good at discovering the unique selling point of your project. By combining current trends, I can create unique design works that make your brand stand out from the competition.
Smooth communication: I value communication with you, fully understand your needs and ideas, and provide timely feedback on the design progress to ensure that the design results meet your expectations.
Efficient delivery: I organize the design process reasonably, strictly control the schedule, deliver the design results on time, and ensure the smooth progress of the project.
3. Cooperation process
Demand communication: You will explain your project requirements to me in detail, including design purpose, target audience, style preference, budget range, etc. I will listen carefully and take notes to fully understand your expectations.
Plan formulation: Based on the communication, I will develop a detailed design plan, including design concept, style positioning, overall layout, and get your preliminary confirmation.
Design execution: After you approve the design plan, I will officially start the design execution. I will use professional design software to create the work and show you the progress regularly. I will also make timely adjustments and optimizations based on your feedback.
Delivery and acceptance: After the design is completed, I will submit the final design results to you, including high-resolution design files and source files. If you have any questions or suggestions for modification during the acceptance process, I will actively cooperate to make changes until you are satisfied.
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of hooyamall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews